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Privacy Policy

Effective Date: 22nd July 2024

Welcome to Zenora, operated by Pyrabit UG (haftungsbeschränkt). This Privacy Policy explains how we collect, use, process, and disclose your information across the Zenora platform, which includes our mobile application and website.


1. Information We Collect

a. Information You Provide

  • Account Registration: When you register for an account, we collect your name, email address, password, and other information necessary to set up your account. The name and email address are freely selectable by the user.
  • User Content: This includes information you enter into the system such as mood entries, goals, and other personal data used to personalize your experience. These entries are optional and can be deleted by the user at any time through the app’s interface.

b. Information Collected Automatically

  • Usage Data: Information on how you use our app, such as the pages viewed and the links clicked.
  • Device Information: We collect information from and about the devices you use, including how you interact with our application and information about device settings.
  • Location Information: We may collect information about your location if you give us permission to do so.

c. Tracking Technologies

  • Cookies and Similar Technologies: We use cookies and other tracking technologies to operate and administer our website, understand usage, and improve your user experience.
  • Analytics Services: We use third-party analytics services like Google Analytics, Facebook Pixel, TikTok Tracking, and Analytics related to the Android and Apple Store to help us understand how our services are being used.


2. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent (Art. 6(1)(a) DSGVO): For processing activities that require your consent, such as marketing communications. Consent is obtained during the user registration process via a checkbox agreeing to the Terms of Service, which includes a reference to this Privacy Policy.
  • Contractual Necessity (Art. 6(1)(b) DSGVO): To provide and maintain our services as per our contract with you.
  • Legitimate Interests (Art. 6(1)(f) DSGVO): To improve our services and develop new features.


3. How We Use Your Information

We use your information for the following purposes:

  • To provide, maintain, and improve our services;
  • To personalize your experience;
  • To communicate with you, including sending you updates and other information related to the service;
  • For marketing purposes, such as developing promotional materials related to Zenora;
  • To understand and analyze how you use our services and develop new products, services, features, and functionality;
  • To provide AI-generated consultations and recommendations using OpenAI’s and Google’s Gemini AI technologies.


4. How We Share Information

Your information may be shared:

  • With third-party service providers: who perform services on our behalf, such as web hosting, data analysis, marketing, and customer service.
  • With advertising and analytics providers: such as Google AdMob, to deliver targeted advertisements on our behalf.
  • With OpenAI and Google: for the purpose of providing AI-generated consultations and recommendations. These companies process this data in accordance with their Privacy Policies: OpenAI Privacy Policy and Google Privacy Policy.
  • As required by law or subpoena: if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement.


5. International Data Transfers

We use third-party services that may store and process your data outside the EU. We ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.


6. Data Retention

We retain your personal data for as long as you maintain an account with us or as necessary to provide you with our services. Users can delete their data at any time through the app’s interface.


7. Data Security

We implement a variety of security measures, including SSL (Secure Socket Layer) and RLS (Row-Level Security) encryption, to maintain the safety of your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our databases nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.


8. Your Rights

You have the following rights concerning your personal information:

  • The right to access your personal data;
  • The right to rectify inaccurate data;
  • The right to erase your data;
  • The right to restrict processing;
  • The right to data portability;
  • The right to object to processing;
  • The right to lodge a complaint with a supervisory authority.

These rights can be exercised through the app’s interface or by contacting us at support@zenora.app. You also have the right to lodge a complaint with the competent supervisory authority, such as the Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg.


9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” and the updated version will be effective as soon as it is accessible.


10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@zenora.app.


11. Use of AI Technology

Zenora uses OpenAI’s and Google’s Gemini AI technology to provide AI-generated consultations and recommendations. These companies process the data they receive in accordance with their respective privacy policies. By using the Zenora app, you agree to the processing of your data as described in their Privacy Policies. We recommend verifying any critical health information provided by the AI with a qualified professional.


12. Methodology and Data Sources

The AI-generated consultations and recommendations are based on patterns in data processed by OpenAI’s technology. These recommendations should not be considered definitive or exhaustive. For comprehensive and personalized medical advice, we recommend consulting trusted medical sources or healthcare professionals.

Data Controller

Data Controller:

Pyrabit UG (haftungsbeschränkt)
Kaiserstr. 121, 76133 Karlsruhe, Germany.
Email: support@zenora.app